In the episode “Balancing Business and Humanity: Leadership Lessons to Learn” of the Taking the Lead podcast, host Christina Brady engages in a thought-provoking conversation with Keli Frazier-Cox, the founder of Promote Leaders. The discussion centers around the intricate balance leaders must strike between achieving business objectives and preserving the humanity of their team. Frazier-Cox emphasizes the importance of maintaining dignity during challenging times, including performance issues and tough feedback conversations. She believes that trust and loyalty are built in these difficult moments, leading to enduring success for both the individual and the organization. The conversation also delves into the art of giving difficult feedback, with Frazier-Cox highlighting how empathy and genuine interest in a team member’s success can transform the feedback process into an opportunity for growth. This episode is a valuable resource for leaders aiming to build a more empathetic, resilient, and successful team.