In this episode of Taking the Lead, Christina Brady speaks with Gianna Scorsone, the Head of North America at Aircall, about building relationships with employees. They discuss the challenges of remote work during the COVID-19 pandemic and the importance of mutual trust and engagement. Scorsone highlights the overlooked potential of retail experience as a stepping stone into sales roles, and the need for empathy, understanding, and vulnerability in the workplace.
She introduces the Win-Learn-Change tool, which encourages employees to identify their wins, learnings, and changes they plan to make. This tool fosters cross-collaboration, empathy, and self-improvement within teams. Scorsone also emphasizes the importance of engagement surveys and setting boundaries to ensure work-life balance.
The episode provides valuable insights into how to drive engagement, remove obstacles, and create a supportive environment that boosts retention and growth. Scorsone’s approach to leadership emphasizes the importance of understanding and addressing employees’ experiences and challenges, thereby fostering a culture of continuous learning and improvement.