In this episode of the Recorded Content podcast, co-founders of Motion, Tristan Pelligrino and Justin Brown, delve into the importance of creating an amazing podcast guest experience. They emphasize that a podcast is an extension of a company’s brand and hence, providing a well-organized and enjoyable experience for guests is crucial.
Tristan and Justin discuss the use of preflight checklists to avoid potential problems during the recording or post-production phases. Tristan leans towards a proactive approach, using his list to prevent technical issues and potential mishaps. Justin, on the other hand, initially approaches his checklist more reactively, focusing on troubleshooting rather than prevention. He realizes the need to make his checklist more proactive to avoid seeming abrasive or impatient with guests.
The duo also stresses the importance of clearly outlining expectations for guests, such as providing a detailed guide about the show’s format, recording process, and required equipment. Despite this, they acknowledge that not all guests will thoroughly review these materials and suggest highlighting essential points in follow-up communications.
Finally, they assert that technical difficulties are inevitable, and when they arise, the best course of action is to reschedule the recording. This prevents rushed or strained conversations and contributes to a positive overall guest experience.